This returns policy is implemented at the sole discretion of Cotter Motorcycles Dublin:
You must include the completed returns note ( get it here ) with all returned goods.
All returned goods must be in the same condition as sent and in original packaging provided.
All returned goods must be sent back within 14 days of receipt, any returns received after this time may be rejected or be subject to 15% handling charge.
Responsibility for non-receipt of returned items rests with the sender.
Special order items are non-refundable & non-returnable unless they are DOA.
Any ‘damaged on arrival’ (DOA) goods or consignment shortages must be reported by telephone immediately (no later than 24 hours of receipt of delivery) and full details of the consignment supplied at the time of reporting. Failure to report within this time limit may mean that the goods are not treated as DOA.
DOA goods must be returned within 7 working days of delivery.
A 15% restocking fee will be charged on all returned goods that were supplied correctly but are no longer required (not DOA goods).
Any goods incorrectly addressed by Cotter Motorcycles Dublin will be re-sent with no carriage cost payable by the customer involved once the error has been accepted by us.
Returns are not available on goods sold under special terms; e.g. end of line, discounted, promotion or special order items.
This policy does not affect the statutory rights afforded to consumers.
With a worldwide work force of over 400 people, EBC Brakes is an independently owned and managed leader in the brake market, proud of it’s customers, it’s products, it’s success and its people. EBC Brakes produce the largest range of brake pads and brake discs in the world, with over 5000 part numbers for every type of moving vehicle. EBC Brakes are made in one of its two specialist factories in the UK and USA. The majority of EBC brake discs or brake rotors are also made in the UK.